Contact Giant Loop
Please ask questions, make suggestions and share your stories, pics and video – it’s a big help to us!
Giant Loop warehouse and showroom is located at:
Giant Loop LLC
63025 OB Riley Road, Suite 17
Bend, OR 97703
Our retail showroom is open Monday-Friday, 9am to 5pm (closed major holidays). Please come by and check out the entire Giant Loop adventure proof packing systems and gear product line!
Phone (9:00 am to 5:00 pm Pacific time): toll free 888-358-8347
For factory authorized repairs using genuine Giant Loop materials and components, we recommend RUGGED THREAD located here in Bend, Oregon. Please contact RUGGED THREAD directly for pricing, shipping details, etc. Simply text or call Kim: 541-306-8727 (EMAIL: Kim AT RuggedThread DOT com).
Please CLICK HERE for our PDF return form and instructions. Use today’s date for your RMA number. Return your product with all included components in CLEAN condition (sewing machines hate dirt) – include the form and detailed notes in the box with your product. When we receive your return, if it’s a defect in materials or construction (not wear and tear), and you are the original purchaser (please include proof of purchase), we will repair or replace at no charge.